We don’t take on website design projects so our team stays laser focused on rapid WordPress support. If you need a new WordPress website you can contact us for recommended WordPress website designers.
No, there are no contracts, you can cancel your support membership at anytime.
No, as long as we can get hosting access. If there are any hosting issues or limitations we can work with your hosting company to ensure your website runs smoothly, or transfer you to a new host.
WP Copilot does not provide WordPress hosting. We work closely with and recommend using Digital Pacific for WordPress hosting.
We will need a WordPress administrator account and hosting login. Don’t worry if you’re not sure of these details, just let us know if you need assistance.
As a member you can submit a support ticket with the work required or issues to fix. We then begin working on the task and if it will take more than the included 30min of WordPress support, we’ll provide you with recommendations and time estimates. A minimum of 15 minutes is applied to each support ticket opened with the exception of accounts related enquiries.
Up to 30mins of WordPress support time is available during each month of membership. This time can be used for any support tickets but does not accumulate if unused.
We don’t restrict you to 30 minute jobs, simply order extra support time as you need it. Our competitive support packs for WordPress development are 1hr for $99, 3hrs for $269hr (save $28) or 5hrs for $439 (save $56). To ensure we maintain a high availability for all clients we can commit a maximum of 12 hours per client each month.
Members can request WordPress, plugins and theme updates via a support ticket. We take a thorough manual approach rather than automate updates to avoid unexpected issues impacting client websites.
You can cancel anytime via the members dashboard, just select the service you wish to cancel.