Australian WordPress Support

This page describes the terms of use and privacy policy of the WPCopilot.com.au website, trading as WP Copilot. By purchasing services from WP Copilot via WPCopilot.com.au, you agree to be bound by and accept the following terms and conditions:

Service Description

WPCopilot.com.au is an online maintenance and support service exclusively for WordPress websites. This includes all services displayed on WPCopilot.com.au or offered privately to each client.

WPCopilot.com.au reserves the right to suspend or discontinue the availability of  any service at any time at its sole discretion and without prior notice.

Authorisation

You are engaging WPCopilot.com.au, as an independent contractor to perform work as described in the service(s) you have purchased. To perform these tasks access is required to your website and hosting account. By purchasing a product or service via WPCopilot.com.au you give authorization to access and modify the directories, files and database of your website and hosting account.

Copyright Law

WPCopilot.com.au takes no responsibility for your legal interests, therefore it is the client’s responsibility to ensure that information, logo’s and images comply with copyright law and you have permission to publish your selected information.

Limitation Of Liability

In no event shall WPCopilot.com.au be liable under contract, tort, strict liability, negligence or other legal theory with respect to the website, any services provided or purchased, for any lost profits or special, indirect, incidental, punitive, or consequential damages of any kind whatsoever.

Support Requests & Monthly Support Time

Support requests must be through the correct channels, and directly relate to your WordPress website. To request support please open a ticket in the client area.

Membership entitles you to monthly support, development and design time (hrs). If unused before the end of each month this support time expires and does not accumulate. In the event that additional development and design time is needed it can be purchased at a rate of $85 per hour.

Each package is for one website only. Support requests must directly relate to the website associated with the client’s account, and are responded to within 4hrs, usually much less.

WordPress, Plugin & Theme Updates

All updates are completed within 30 days of release, with priority given to security releases. We offer up to an hour of upgrade support should there be any issues. If we can’t fix it within that time, we will restore the website back-up, and contact the client with recommendations.

Backup Service

Website backups under 400 megabytes will be stored on our cloud backup storage daily, weekly and monthly. For website backups in excess of 400 megabytes we will work with the client to ensure off site backups are taken, either by their hosting company or to the clients remote storage location. 

Site owners must note that external daily, weekly backups etc will increase their websites bandwidth usage, and may incur additional costs with their hosting providers.

Cancellation & Refunds

Cancellation of any monthly recurring service can occur at anytime after your first 1 month (30 days) of service. No refunds are available after your purchased package or service has been started, unless otherwise specified in any authorized promotional materials and marketing campaigns.

Promotions & Advertising

Promotional offers for WPCopilot.com.au or partners may be sent togeather with email reports. WPCopilot.com.au also reserves the rights to display third party advertisements on the website. This website contains some affiliate links to businesses we have used and would recommend.

Pricing & payments

All prices appearing on this site are subject to change without notice. If pricing changes affect subscriptions or ongoing charges clients will notified via their nominated email account with a minimum of 2 weeks notice.

Service refusal

WPCopilot.com.au reserves the right to refuse service to any website or individual. We do not accept websites that contain offensive, pornographic, hateful or malicious content.

Privacy Policy

Your privacy is important to WPCopilot.com.au. This privacy statement provides information about the personal information that WPCopilot.com.au collects, and the ways in which WPCopilot.com.au uses that personal information.

Personal information collection

WPCopilot.com.au may collect and use the following kinds of personal information:

  1. Information that you provide using for the purpose of registering with website newsletters and competitions
  2. information about transactions carried out over this website
  3. information that you provide for the purpose of purchasing services
  4. information supplied for the administration of services
  5. any other information that you send to WP Copilot.

Using personal information

WPCopilot.com.au may use your personal information to:

  1. Administer this website
  2. Personalize the website for you
  3. Enable your access to and use of the website services;
  4. Publish personal information that you submit for publication
  5. Supply to you services that you purchase
  6. Send you statements, invoices and reports
  7. Collect payments from you
  8. Send newsletters and relevant information

Where WPCopilot.com.au discloses your personal information to its sub-contractors for these purposes, the sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, WPCopilot.com.au may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Communication

All communications/correspondences is generally done via emails. It is client’s responsibility to keep us updated with their relevant email addresses.

Updating this statement

WPCopilot.com.au may update this statement by posting a new version on this website without notification. You should check this page occasionally to ensure you are familiar with any changes.

Contact WPCopilot.com.au

If you have any questions about this privacy policy or WPCopilot.com.au treatment of your personal information, don’t hesitate to contact us!

Australian WordPress hosting