A WordPress staging site gives you a chance to safely test out changes and updates to your site before you make those changes on your “live” site that’s actually receiving traffic. It’s a super helpful tool no matter what type ...
Read More »Get your time back with expert WordPress help
What would just one day of downtime cost your business? Don’t wait until it happens and then react when it’s too late. Your website is critical to your business success, it deserves 1st class WordPress support. Save time, money and stress knowing you have Australia’s best WordPress developers taking care of your website.
24/7 uptime monitoring
Be the first to know if your website goes down with a team of local developers to get you back online fast. We’ll notify you via email and track your website uptime in site care reports.
WordPress developer support
Need help with improvements and fixes? Easy. Simply email your request and we get it done. Membership includes up to 30mins support time per month. For larger tasks support time can be purchased as needed with discounted rates.
Daily automatic backups
Do you know how to restore your website if something goes wrong? Do you know where to find a website backup? We provide daily cloud backups and free restores, with 90 days of backup history for piece of mind.
Daily malware scanning
Hackers are constantly trying to exploit your website. We regularly scan your website for suspicious activity using the latest technology to find even the most complex WordPress malware.
Vulnerability updates
Nearly every hacked WordPress website has a security vulnerability in the core version, plugins or a theme. We scan your website for known vulnerabilities listed in the WPScan Vulnerability Database and promptly apply security patches.
Site care report
As well as detailed responses to support tickets, we’ll send a monthly site care report for maintenance and performance monitoring. You’ll know about every update we make to your website.
79 WordPress tutorial videos
From WordPress beginner videos to WooCommerce, Yoast SEO and Google Analytics. Up to date WordPress Videos including the WordPress 5 Gutenberg editor.
Website health check ($99 value!)
While getting to know your website we perform 21 fundamental health checks that impact security and performance. Valued at $99, it’s our thank you for coming on board.
What are people saying?
Our clients need WordPress issues taken care of fast and done right the first time – and we’ve made it the core focus of our business. But don’t take our word for it. We have more 5 star Google reviews than any other WordPress Support company in Australia. Here’s what some of our clients are saying…
How it Works
With a quick email we can help with anything WordPress, from to content updates to performance and security. We exist to help you get back to business with WordPress support you can count on.
Email your support request
Send us your support request via email or from the members area.
We get to work
We’ll get to work, most small jobs are completed within 8 hours.
Plan your free time!
Get back to running your business while we take care of WordPress.
WordPress Help FAQs
Below are some of the most common questions we get about our WordPress support services. If you don’t see the answer to your question below checkout our FAQ page or get in touch.
No, there are no contracts, you can cancel your support membership at anytime.
No, as long as we can get hosting access. If there are any hosting issues or limitations we can work with your hosting company to ensure your website runs smoothly, or transfer you to a new host.
WP Copilot does not provide Website hosting. We work closely with and recommend several services for WordPress hosting in Australia.
We will need a WordPress administrator account and hosting login. Don’t worry if you’re not sure of these details, just let us know if you need assistance.
As a member you can submit a support ticket with the work required or issues to fix. Open a support ticket via the dashboard or by sending an email to our support address. We then begin working on the task and if it will take more than the included 30min of WordPress support, we’ll provide you with recommendations and time estimates. A minimum of 15 minutes is applied to each support ticket opened with the exception of accounts related enquiries.
Up to 30mins of WordPress support time is available during each month of membership. This time can be used for any support tickets but does not accumulate.
We don’t restrict you to 30 minute jobs, simply order extra support time as you need it. Our competitive support packs for WordPress development are 1hr for $99, 3hrs for $269hr (save $28) or 5hrs for $439 (save $56). To ensure we maintain a high availability for all clients we can commit a maximum of 12 hours per client each month.
We Do Anything WordPress
We don’t limit you to simple 30min jobs, we do the hard stuff too. We only hire the top 2% of WordPress developers ensuring high quality efficient support for…
- Page speed optimisation
- Google Analytics for WordPress
- Choosing WordPress plugins
- WooCommerce support
- WordPress hosting transfers
- Fix hacked WordPress websites
- Plugin and theme updates
- 500 Internal Server errors
- Database connection errors
Whatever it is, when it comes to WordPress we can help. Here’s 50+ support tasks our clients can get rapid help with.
These Guys Never Worry About WordPress
These guys go above and beyond to look after you. Their ticketing system is effective, their team is very responsive and they know their stuff when it comes to WordPress. Using a local support team, same time zone, understanding local needs, after years working offshore, is a welcome relief. I highly recommend them.
I am so grateful to have found WP Copilot. In a word, the team is incredible. Having them based in Australia is a significant advantage. They always fully explain what they’re doing, what they have done, and how I can do certain things myself in the future. If you’re looking for support for your WordPress website, this is THE team.
WordPress Tips & Tricks
Has this ever happened to you? You make a change somewhere on your site. Then, you or your visitors are browsing away and…that change is nowhere to be seen! Where did it go and why isn’t it showing up? Well, ...
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Are you locked out of your WordPress dashboard? Can’t access WordPress admin at all? Yikes! I know that can be a scary situation. You spent all that time building your site and now you can’t even access it! First off ...
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Is your WordPress website down, and you have no idea what to do next? You’re in the right place! I’ll layout the same steps we take with WP Copilot clients to work out why your website went down and what to do ...
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