If you have a question about our services, or just want to check we are human, please use the contact form below or call 1800 602 007 (9am-5pm Monday to Friday AEST). For WordPress support please open a support ticket in your dashboard and we’ll get to work. You can find the answer to the most frequently asked questions below.
As a member you can submit a support ticket with the work required or issues to fix. Open a support ticket via the dashboard or by sending an email to our support address. We then begin working on the task and if it will take more than the included 30min of WordPress support, we’ll provide you with recommendations and time estimates. A minimum of 15 minutes is applied to each support ticket opened with the exception of accounts related enquiries.
We don’t restrict you to 30 minute jobs, simply order extra support time as you need it. Our competitive support packs for WordPress development are 1hr for $99, 3hrs for $269hr (save $28) or 5hrs for $439 (save $56). To ensure we maintain a high availability for all clients we can commit a maximum of 12 hours per client each month.
We have support staff available to answer tickets 9am to 5pm Monday-Friday AEST. We do our best to attend critical support tickets outside these hours on weekends and public holidays (website is hacked or down) although we cannot guarantee 24 hour availability.
We have the best talent in Australia for WordPress development tasks. Graphic design, content creation, social media posting, new website builds, Google Ads and other third party platforms are outside the scope of our service unless advised.
We also reserve the right to refuse working with businesses or tasks that are racist, sexist, violent, pornographic or defamatory in nature and people that are rude to staff.
We don’t take on website design projects so our team stays laser focused on rapid WordPress support. If you need a new WordPress website you can contact us for recommended WordPress website designers (we’ve worked with hundreds!).