1st Class Australian
WordPress Support,
Since 2012

WP Copilot is a WordPress support and maintenance company based in Sydney, Australia.

Think of us as the roadside assistance for your WordPress website.

We provide ongoing maintenance, security updates, and a dedicated Australian support team to handle the technical ""gremlins"" so you don't have to. You run your business; we ensure your website stays online, secure, and fast.

You can send us an unlimited number of support requests, provided they are ""Small Tasks"" that can be completed within 30 minutes.

This covers the day-to-day things you shouldn't be wasting time on: posting a new blog you wrote, changing an image, updating a staff member's profile, or fixing a plugin setting.

To keep our pricing affordable and our turnaround times fast, we work on one task at a time.

Once we complete your current request and get your sign-off, we immediately pick up the next one in your queue. This ensures we never get bottlenecked and every client gets fair attention.

Yes. Our primary goal is to prevent hacks before they happen through proactive security and updates.

If your site has been compromised, please contact us immediately so we can assess the damage and get you back online.

WP Copilot is powered by Wolf IQ, a premier Sydney digital agency.

You are not getting a generic offshore call center; you are getting access to the same expert developers who build enterprise websites, just formatted for small business speed.

To maintain our low monthly fee and fast response times, we strictly exclude larger project work.

This includes Custom Development (building new features/code), Graphic Design, SEO/Marketing, and Full Redesigns.

These tasks require project management and longer hours that don't fit into a ""quick support"" model. If you need this work, we can provide a separate quote via our parent agency.

This is exactly why you hire us!

We perform updates safely. If an update causes a conflict or ""breaks"" the layout, we immediately roll it back to the safe version, diagnose the issue, and fix it before trying again. You never have to worry about clicking ""Update"" and losing your site.

Yes. We support many trades and service businesses who sell parts or bookings online.

We ensure your checkout, product pages, and payment gateways are functioning correctly.

WP Copilot does not host websites.

However, we have high-quality recommended partners that can handle this for you. If you are looking for better performance or security, just get in touch and we can point you in the right direction.

Just email support@wpcopilot.com.

That's it.

Our team will pick it up, ticket it, and get underway immediately. No complex portals required.

No. We operate on a month-to-month subscription because we believe we should earn your business every 30 days.

You can cancel at any time with 30 days' written notice.

Yes. You will receive detailed monthly reports covering updates performed, security scans, performance metrics, and overall site health.

You will always know exactly what is happening with your digital asset.

We have 24/7 uptime monitors on all client sites. If your site goes offline, our team is notified.

Outside of standard business hours, we will pick this up at the earliest possible time.Realistically, your website shouldn't be going down. If it does, get in touch with us immediately and we will figure out why it happened and how to prevent it.

You own the website and data.

We are simply here to support you. Unlike some agencies that lock you in, you retain 100% ownership of your domain, content, and database. If you ever leave, you take everything with you.

To maintain security, we accept tasks from authorized contacts only (usually the business owner and one designated manager).

This prevents unauthorized staff from requesting changes that might hurt your business. You can update your authorized list at any time.